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FedEx Ground Quality Recognition Program Return Procedure

For all returns, please contact: fedexqrp@totalsales.com

  1. Items redeemed through the FedEx Ground QRP Program may be returned for any of the following reasons:
    • Any item that fails to work properly
    • Any item that is defective in workmanship
    • Any item that is received but is not the item that was ordered
  2. Items MAY NOT be returned for any of the following reasons:
    • If the award item was shipped 30 days prior to the inquiry.
    • Any item that was ordered incorrectly. FedEx Ground assumes no responsibility for items that were ordered incorrectly by any QRP Client.
    • If the FedEx QRP Client changes his/her mind about the item that was redeemed. It is the policy of FedEx Ground QRP program that once an order is placed and shipped, it constitutes a completed order.
    • Without a Return Authorization (RA) number.
  3. Authorized Return Procedures:
    • Contact FedEx Ground QRP customer service and have the Employee’s Name, Employee #, Phone #, E-Mail Address, QRP Order #, Physical Address and REASON FOR THE RETURN.
    • FedEx Ground QRP Customer Service at Total Sales & Marketing will issue the Return Authorization (RA) Number.
    • Item must be returned to Warminster, PA facility with the RA# on the outside of the return carton.
    • Employee should include a note inside the carton indicating the problem and the address to return the replacement or repaired item.
    • FedEx Ground QRP Customer Service at Total Sales & Marketing makes all final determinations on whether an item is to be repaired, replaced or actually qualifies for either.
    • If the FedEx Ground QRP client does not want a replacement item, they must contact their FedEx Ground manager who issued them their certificate(s) to arrange replacement certificate(s).
    • Any item returned without an RA# will not be accepted.
    • There are no “freight collect” shipments accepted at the FedEx Ground QRP customer service warehouse. The customer is responsible for return shipping costs.
    • The FedEx Ground QRP program does not assume additional responsibilities for any duties or taxes on any shipments where they might be applicable.
    • Any FedEx Ground employee that returns a product to FedEx Ground QRP Customer Service at Total Sales & Marketing assumes all responsibility for that product until it is signed for as “received”. Therefore, it is strongly advised that all returns are shipped using FedEx Ground service so that on-line and signature receipt procedures are in effect.
    • Replacements for any returned item cannot be shipped until the authorized return is received at FedEx Ground QRP Customer Service at Total Sales & Marketing.
    • Because the FedEx Ground QRP Program is for active FedEx Ground employees only, authorized returns are not issued for persons no longer employed by FedEx Ground.