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Customer Service | Instructions







Welcome !

  • YOU'VE HAD A POSITIVE IMPACT

  • YOU'VE PROVEN YOURSELF TO BE A LEADER.

  • THIS SITE IS DEDICATED TO OUR HARD WORKING PACKAGE HANDLERS.

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Congratulations on receiving your FedEx Ground Quality Recognition Award. You have been recognized for your achievements above and beyond your assigned duties, so, thank you for your contributions to FedEx Ground.

Please use your certificate numbers to select an award, or awards, from any of the qualifying levels:

      Bronze: 1-Certficate
      Silver: 2-Certificates
      Gold: 3-Certificates
      Titanium: 4-Certificates
      Platinum: 5-Certificates

We hope you enjoy your award and will continue your commitment to ensure FedEx Grounds position as the standard for small package carriers.

CATALOGS

Choose a Catalog

Bronze Catalog Silver Catalog Gold Catalog Titanium Catalog Platinum Catalog
STEP ONE   STEP TWO

What Do I Do First?

  • Make sure you have your FedEx Employee Number
  • Make sure you have your certificate number(s) available
  • Log in using your FedEx Employee Number
  • Next you can look through the on-line catalog to select your award(s). Note that you can use your certificate numbers separately or together.
  • After you select your award(s) you can follow the check-out procedure.
  • Please make sure you provide an accurate e-mail address at check-out
  • If you require additional help, see the FAQ section below
  • Note that certificates issued after May 1st are valid for the next fiscal year

When Will I Receive My Reward?

  • After you have logged in, selected your award, and completed the ordering process, if you provide a valid e-mail address you will receive an e-mail with your order number.
  • Orders typically ship in 1-to-3 days after placement.
  • All orders ship via FedEx Ground.
  • Your order will ship to the address of the terminal where you work.
  • Once shipped, if you provided a valid e-mail address, you will receive an e-mail with a FedEx Ground tracking number so that you can track your package.
FREQUENTLY ASKED QUESTIONS
Please click on the question to get the answer
I cant log in, what do I do?
What are the value of my certificates?
Can I purchase FedEx QRP items directly, without using certificates?
I am a manager and I cannot issue certificates, what do I do?
Can I return a product if I dont like it?
The apparel item I ordered does not fit, can I exchange it?
Do my certificates have any monetary value?
Can I use someone elses certificates with mine?
What happens if I leave the company?
Can I transfer my certificates to someone else in the company?
Can I use someone elses certificates?
FEATURED PRODUCTS.
Ladies Colorblock Hooded Pullover Sweatshirt in Pink/Black
Ladies Colorblock Hooded Pullover Sweatshirt in Pink/Black
FXGQ-LST235-PNK

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26 Piece Deluxe Tool Kit
26 Piece Deluxe Tool Kit
FXGQ-SM9350

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Black & Decker Cordless Screwdriver in Orange
Black & Decker Cordless Screwdriver in Orange
FXGQ-AS6NG

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Sport-Tek Team Beanie & Scarf
Sport-Tek Team Beanie & Scarf
FXGQ-HAT-SCARF

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iFidelity Rollbar Bluetooth Speaker
iFidelity Rollbar Bluetooth Speaker
FXGQ-7199-55

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