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Customer Service | Instructions

Welcome !

Congratulations on your Quality Recognition Award Certificate! Thank you for your contribution to FedEx Ground. You have been rewarded for achievements above and beyond your assigned job duties.d

Please use your certificate numbers to select an award or awards from the Bronze, Silver, Gold, Titanium or Platinum levels. We hope you enjoy your award and will continue your commitment to ensure FedEx Ground's position as the best small package carrier!

Thank You Again, and Enjoy Your Award!


Choose a Catalog

Bronze Catalog Silver Catalog Gold Catalog Titanium Catalog Platinum Catalog

What Do I Do First?

  • Look through the Catalogs of Products
  • Have your Certificate Code(s) ready*
  • Please Login (At the top of any page)
  • You only need your Employee Number to log in
  • You can use the Certificate Codes separately or together
  • If you need additional help use the Customer Service links or contact customer service through the message board
* Certificate Codes issued after May 1, 2014 are valid through May 15, 2015

When Will I Receive My Reward?

  • Once you have chosen your reward and have completed the ordering process you will receive it within 7 working days*
  • Use My Account to keep track of your order
  • You Must be Logged in to use the My Account section of the site
  • If have any questions about your order - use the Customer Service link located on the Navigational Menu to the left for the fastest response.
* Standard turn around time is 48 to 72 hours.
Cap & Tee Shirt Combo
Cap & Tee Shirt Combo

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Proctor Silex 10 Cup Coffeemaker in Black
Proctor Silex 10 Cup Coffeemaker in Black

View Detail for FXGQ-48351-BLKView Detail

Ifidelity Jazz Earphones
Ifidelity Jazz Earphones

View Detail for FXGQ-7199-20View Detail

Men's Generate Textured Fleece Jacket in Carbon

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Sport-TekŪ - Hooded Raglan Jacket in Forest Green
Sport-TekŪ - Hooded Raglan Jacket in Forest Green

View Detail for FXGQ-JST73-GRNView Detail

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